This Refund Policy ("Policy") governs the terms and conditions for refund requests related to paid subscriptions or purchases made on the Workik operated by Workik Software Solutions ("we," "us," or "our"). By utilizing our paid services, you agree to the refund policy outlined below.
1. Monthly Subscription Refunds
1.1 Active month
Once a payment is made for a monthly subscription, the plan will remain active for the current month, and no refunds can be processed for that month.
1.2 Cancellation for Subsequent Months
If you choose to discontinue using Workik and wish to terminate the subscription for the next billing month, you can cancel the recurring payment through your account settings. Upon cancellation, no further charges will be made, and the subscription will be terminated at the end of the current billing cycle.
2. Yearly Subscription Refunds
2.1 Yearly Payment
If you have made an upfront yearly payment and decide to cancel your subscription, you may be eligible for a refund for the remainder of the subscription period, excluding the active month.
2.2 Refund Eligibility
Refunds for yearly subscriptions are considered on a case-by-case basis. To request a refund, please contact our support team, providing the necessary details of your subscription and the reason for cancellation. Our team will review the request and assess the eligibility for a refund, excluding the active month, depending on the situation.
3. Refund Processing
3.1 Refund Request
To initiate a refund request, please contact our support team using the provided contact information. You will be required to provide relevant details and documentation to support your request.
3.2 Refund Decision
Upon receipt of your refund request, we will diligently review the provided information and make a decision regarding your eligibility for a refund. We will notify you of the decision within a reasonable timeframe.
3.3 Refund Method
Approved refunds for monthly or yearly subscriptions will be processed using the original payment method, unless otherwise specified. Refunds may take a reasonable time to be reflected in your account, depending on the policies of the payment processor and financial institutions involved.
4. Exceptions and Discretionary Refunds
4.1 Non-Refundable Items
Certain items or services on the Platform may be designated as non-refundable. These include, but are not limited to, digital downloads, software licenses, or services that have already been rendered or accessed. Such non-refundable items will be clearly identified during the purchase process.
4.2 Discretionary Refunds
In exceptional cases, we may offer discretionary refunds outside the specified refund periods or for non-refundable items. Such refunds will be considered on a case-by-case basis, and our decision will be final.
5. Limitation of Liability
5.1 Disclaimer
While we strive to provide a reliable and satisfactory user experience, we do not warrant or guarantee that the Platform will be error-free, uninterrupted, or free from viruses or other harmful components. The use of the Platform and any refund requests made are undertaken at your own risk.
5.2 Liability Limitation
In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform or any refund requests, whether based on warranty, contract, tort, or any other legal theory.
6. Contact Information
If you have any questions or concerns regarding our Refund Policy or need assistance with a refund request, please contact our support team using the following information:
Email: support@workik.com
